- Support email: [SUPPORT EMAIL]
- Privacy requests: [PRIVACY EMAIL]
- Security reports: [SECURITY EMAIL OR URL]
- Postal/legal contact: [LEGAL ENTITY AND ADDRESS]
Before contacting support
- For a calculation issue, include platform, app/browser version, assessment mode, methodology version, and a description of the screen. Do not send raw health measurements unless support explicitly explains why they are necessary.
- For sign-in, never forward a magic link, one-time code, password-manager export, Apple/Google token, or share token.
- For ads/rewards, include platform, approximate time, placement name, and coarse outcome such as no-fill or reward missing. Do not click live ads for testing.
- For Pro, use Apple’s purchase history and provide only the non-secret transaction reference requested by the verified support workflow.
- For deletion or privacy rights, use the in-product controls first or contact [PRIVACY EMAIL].
Support cannot diagnose symptoms, clear you for exercise, interpret an emergency, or replace a clinician. For alarming symptoms, stop the test and seek appropriate local help; contact local emergency services in an emergency.
Target response times and support hours: [OWNER TO SET]. Do not promise 24/7 service unless staffed.